Please take the time to read this section to avoid any misunderstanding.
We go out of our way to help when we can, but our official cancellation policy is:
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- Cancellations by telephone are not acceptable.
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- Your tour time reserves the exclusive use of a tour horse, cancellations for any reason must be made at least 48 hours prior to your tour time.
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- Groups of 5 or more must cancel 7 days prior to the confirmed tour date to receive a refund. If you need to change your reservation date or time, you may do so one time, at least 48 hours prior to your originally scheduled ride. Change can be made if the date and time is available, otherwise we will provide the available dates and time to reschedule to make the change during the same calendar month.
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- If you do not cancel a tour and do not show up for it, it will be considered a “No Show” and you will be charged the full amount of the tour.
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- Failure to give 48-hour notice when making a cancellation will result in a “No Show” and you will be charged the full amount of your tour
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- Single participants can reschedule once with at least 24-hour notice, during the same calendar month, subject to availability.
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- Sailh’s Paradise Horse Riding Vieques reserves the right to cancel your adventure due to weather or other unforeseeable conditions. We will try to reschedule your adventure for another available time. If this is not possible, or you cannot join us at another time, we will refund your payment. Understand that Vieques island is a tropical island, rain is part of our weather. We do not cancel because of rain.
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- We start tours on time. Meeting times are from 8:00am to 4:00pm (Unless it’s a private tour). The most time a lead guide can wait at our meeting location is 15 minutes. WE DO NOT REFUND PAYMENTS if you are late, miss your ferry and miss your tour or no availability for a new schedule.
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- If during your ride you decide not to ride to fear, we will encourage you to try again. However, it is ultimately your decision: we do not force anyone to ride. If you decide not to continue with the tour, we will not refund your payment, is a space you reserved.
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- Every participant must read and sign a Release of Liability/ Waiver of Claims/ Assumption of Risk/Indemnity Agreement. Participants under the age of 18 must have a signed release by a parent or guardian.
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- The maximum weight for participants is 240 pounds.
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- The minimum age to ride by themselves is 6 years old for Regular trails, 10 years old for Private trail. “Pony Ride” 3 years old to 8 years old.
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- Pregnant women, we cannot allow people with serious health; physical or mental conditions to joins our ride. This is a safety & liability issue.
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- To provide good service we prepare in advance for our tours; for that reason, we appreciate your commitment when you reserve your spaces. No show up, or last-minute cancellation for ANY reason will not be considered for any refund.
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- Paradise Horse Riding Vieques reserves the right to exclude anyone from participation for medical, safety, or any other reasons.
